Punjab Police Constable Technical Support Syllabus 2021 Exam Pattern

By | July 27, 2021


  S. No. Domains & Specializations/ Functions   Syllabus Components                   1 Cyber Security Fundamentals of CybersecurityCybersecurity Concepts and Security in Evolving TechnologiesInformation and network securityCyber AttacksCyber Laws and Forensics including IT Act, Personal Data Protection Bill 2019 and Cert-In Rules 2013Security ArchitectureIdentity and Access ManagementUnderstanding Security OperationIncident Response ProcessContingency planning in the event of cyber attackLogging, Monitoring and AuditingSecurity Event generation and CollectionNetwork and Communications SecurityPrinciples and Components of Network SecurityTypes of AttackFundamentals of Connections, Requests, Ports and Packets     Design and Configuration of Firewalls VPN Configuration IDS Configuration Concept of Keys and Encryption Techniques Web Application Security Web application Security Fundamentals Web Application Vulnerabilities OWASP Top 10 Vulnerability Web Application Mitigations Ethical Hacking and VAPTE thical Hacking Vulnerability Assessment Penetration Testing Cyber Forensics and Investigation Fundamentals of Cyber Forensics and Investigation, Acquiring Evidence Investigation Windows and Linux Artifacts Analysis and Document Forensics Email Forensics and Mobile Forensics – Investigation Techniques Fundamentals of Security in Android, Vulnerabilities in Public Exploits Laws Malware Analysis Fundamentals of Malware Analysis Advanced Static and Dynamic Analysis                     2                       Programming/ Coding Fundamentals of Object-Oriented Programming & SystemsObject & Constructors Inheritance Polymorphism (Over Loading & Over Riding)Abstraction & Interface Encapsulation Variable Manipulation Byte, Short, Integer, Long, Float, Double, Character String Buffer Single Dimensional Array Multi-Dimensional ArrayException Handling Try-Catch-Finally Multithreading Thread Creations Thread Life Cycle Life Cycle MethodsSynchronizationJ2EE Containers     Web Services SupportWeb Server (Tomcat) and Application Server (JBOSS)Overview, installation and ConfigurationSQLBasics of SQL queriesSQL JoinsJDBCTypes of DriversPrepared StatementHttp SessionCookiesURL-RewritingHidden-Form FieldsFilters & WrappersListenersWeb-SecurityBasics of Spring Boot and Android Programing                           3 Date Analytics Data Modeling Design schema in data modelling Normalization & Denormalization Primary Key & Foreign Key Hashing SQL Query Basics of SQL syntax Aggregate functions with GROUP BY commands Advanced queries with string operations and comparison operations Use of Indexes to improve Query Performance Excel SkillsPivot Tables Charts &Visualization Functions used in Analytics – lookup, sort, Date, string, Aggregate Python Skills Handling different types of variables including number, string, Boolean Handling different Data Types including List, Tuple, Set, Dictionary Handling of Loop Reading and writing of CSV files MIS & Business Intelligence Basics of ETL (Extract/Transform/Load)MIS Database Design Considerations Building Reports and dashboards   4   Data Mining SQL Query o Basics of SQL syntax     Aggregate functions with GROUP BY commandsAdvanced queries with string operations and comparison operationsUse of Indexes to improve Query PerformancePython SkillsHandling different types of variables including number, string, BooleanHandling different Data Types including List, Tuple, Set, DictionaryHandling of LoopExpertise in Pandas DataframesReading and writing of CSV filesETL (Extract/Transform/Load)Data Cleansing                             5                             Network Management Network basicsNetwork architectures (OSI Model)Fundamentals of Hubs, switches & routersRouting, VLANs and ACLsIP addresses & IP subnettingCabling and Network topologiesDNSInstallation and configuration of DNSInstallation and Configuration of Active DirectorySetup of Domains, Domain Users & Domain SecurityLocal and Domain Security PolicyInstallation and Configuration of DHCPVPNConfiguration and Implementation of VPNSetup and Configuration of IPSec VPNConfiguration and Implementation of Remote Access ServicesFirewallsInstallation and Configuration of FirewallsInstallation and Configuration of SSL CertificatesRouting and VLANsInstallation and Configuration of VLANsConfiguration of Routing TablesNetwork Traffic Management via Ports, Protocols, Source and Destination IPsConfiguration of Network Address Translation (NAT) to allow Internet Access     6   Geographical Information System (GIS) Fundamentals of GIS theoryUnderstanding of spatial analysisUnderstanding of map designGIS Data o Data collection, storage, and editing GIS Vector Data Model, Topology, ShapefilesGIS Raster Data Model, Raster AnalysisGeoCodingAddress GeocodingBuilding a GeodatabaseReverse GeoCodingMapsCreating and using mapsAnalyzing mapped informationSharing and discovering geographic informationSQL Query & UpdateBasics of SQL syntaxAggregate functions with GROUP BY commandsSelect/Insert/Update SQL CommandsSQL Nested QueriesUse of Indexes to improve Query Performance                             7                             System Administration Installation Operating System (Windows and Linux)Configuration of Operating SystemAssigning Hostnames for the machinesAssigning IP addressesVirtualizationCreation of Virtual Machines (VMWare)Startup and shutdown of Virtual machinesConfiguration of Virtual Machine resourcesBackup and Restore of Virtual MachineFile Systems & StorageFile Systems and types of File systemsConfiguration of Storage, Disk Partitions, Disk VolumesUnderstanding of NFS server and NFS clientsAssigning folder permissionsBackup and RestoreFile security & PermissionsPrint Servicesprint spoolingConcepts and OperationConfiguration and Cross-Platform IssuesFTP & TelnetConfiguring FTP server and FTP clientsConfiguring FTP user access, FTP securityMonitoring System PerformanceMonitor and manage running processesIdentify programs and processes consuming high CPU, memory, IOKill processesConfiguring Swap spaceGetting system informationRemotely manage systems with SSH and RDPShell programmingKnowledge of Common Command Line Interface Commands (Windows and Linux)Basics of Shell ProgramingManaging user & GroupsAdding users, GroupsDeleting Users, GroupsChanging permissions and ownershipsDHCPFundamentals of DHCPInstallation and Configuration of DHCPConfiguring DHCP server for different DHCP clientWeb ServerInstallation and Configuration of IIS and Apache Web ServerStarting and Shutting down of Web ServerConfiguring and Troubleshooting Web Server                         8                         Database Administration Installation and Startup ConfigurationInstalling and configuration of RDBMS (MySQL and PostgreSQL)Creation of Database, Tables, IndexesDatabase Configuration Parameters – Storage Size, Memory, Number of concurrent connectionsStart and stop DatabaseUnderstand the stages of database startupMonitoring DatabaseIdentify Poorly performing SQLsMonitor Memory, Disk, Network, CPU usageMonitor AlertsMonitoring Table LocksMonitoring table and index space usageDatabase Backup and RecoveryCreate consistent Full database backupsCreate incremental backupsAutomate database backupsDatabase SecurityDescribe DBA responsibilities for securityApply the principal of least privilegeEnable standard database auditingReview audit information                           9 Wireless & Telecommunications o Maintain the audit trail Administering User SecurityCreate and manage database user accountsAuthenticate usersAssign default storage areas (tablespaces)Grant and revoke privilegesCreate and manage rolesCreate and manage profilesImplement standard password security featuresControl resource usage by usersHigh AvailabilityConfigure Database for High AvailabilitySetup Data ReplicationConfigure Continuous Data ReplicationIntroduction of IP Phones and digital EPABX Connectivity.High Tech Digital Exchange.Digital Technology with advance features of digital wireless communication.Knowledge about Satellite Communication.Knowledge about Repeater Station for strengthening and improving the range of communication.Knowledge about Mobile HF Communication using half loop antenna.Knowledge about half Loop Antenna technique for HF mobile Communication i.e. NVIS (Near Vertical Incident Signal).Knowledge about Encryption/Decryption for transmission/ receiving in digital communication.Knowledge about operation of modern Digital testing/measuring instruments for newly launched Digital wireless equipments.Optical Fiber Communication.Maintenance of IT equipments as well as wireless equipment having Digital Technology.Knowledge about trunking technologies like TETRA, APCOKnowledge of various features of Digital Mobile RadiosKnowledge of installation and surveillance of CCTV camera setup.Knowledge of handling of portable VSAT terminal like Flyaway satellite terminal for emergency purpose.Knowledge of Software defined RadiosKnowledge of Internet of Things and Artificial Intelligence     10 IT Support SoftwareBasic Computer/ Data communication Terminology.Computer Abbreviation.Basics of OS, Unix/Linux and Shell Programming.Programming and Database management System (C/ C++/ Java, Object Oriented Programming, Data Structures through C++, .NET Technology, SQL Server, Oracle.Web Designing (HTML, DHTML, Java Script, Flash, Photoshop)Number System, Hexadecimal number systemNetwork Technologies and Internet (IP Addresses, Switches, TCP/ IP, VPN, Firewall, Cryptography and System Security, Cyber Crimes)Microsoft Office/ Open office (Word, Excel, power point, Access, Outlook)Cloud Computing (Cloud computing concepts, Cloud deployment scenarios, Security in cloud computing)Software Testing and Quality Management (Software testing, Testing techniques, Testing Process and Specialized Systems Testing)HardwareBasic Electricity and conducting material: Current, Voltage, emf, Power generation system, Switch-plug wiring, Analyzing Conductivity of elements, Types of Conductors, Semi-Conductors-Silicon, Germanium.Integrated Circuits and Logic Gates (AND, OR, XOR, NOT, NAND, NOR and XNOR)Maintenance and Troubleshooting of Operating SystemsUser Accounts, Windows utilities, Data backup, Protect Data from viruses, Installing, managing and troubleshooting Hardware devices and drivers, Antivirus, familiarization with DDS, CLI & Linux OSMother Board in detail: Nomenclature, technology, standards, AMD CPUs, Cyrix CPUs. CPU over clocking, Troubleshooting, CPU problems. Chip Sets: AMD chip sets, Intel chip sets, VIA chip sets SIS. Chip sets, OPTI chipsets, Legacy and support ICS.PC-assembly and CMOS setup and troubleshooting: Observation of all parts of HDD, CD/DVD, and SMPS, Identification of cables and computers. Mounting Motherboard in cabinet Installation of cards, device and then connecting cables. Fitting of cabinet. CMOS-Setup Troubleshooting.Basics of Printers: Types of Printers, mechanism, how printer works, Inkjet printer, working of Laser printer, Fonts/ Type-faces, Troubleshooting printers.Regulated Power Supply: Basic regulated power supply using Zener Diode, Basic Switch Mode Power Supply (SMPS), Basic Uninterrupted Power Supply (UPS)     11   Website Administration Manage Website Infrastructure Fundamentals of DNS (Domain Name System)Installation and Configuration of Software and Hardware Load Balancer Installation and configuration of reverse proxy server Installation and Configuration of IIS and Apache Web ServerStarting and Shutting down of Web Server Configuring and Troubleshooting Web Server Configure access for users Seamlessly connect to databases and other back-end components Website Security Manage Security of Web Sites Installation and configuration of SSL certificates Installation and configuration of Web Application Firewalls Monitor Performance and Redundancy Monitor website performance Assess user feedback and Web Site usage Provide Technical Support to usersT ake Backup of Web Sites Upgrade Web Applications with zero downtime Examine Access and Error Logs Create and Update Web Pages Maintain and Troubleshoot websites Create simple web pages based on wireframes                         12 Computer/ Digital Forensic Analysis Digital Forensics Fundamentals of Computer Forensics Understanding of Digital Forensics and Forensic Report Data Acquisition of physical storage devices, Information hiding, registry & password recovery, Email & database forensics, Memory acquisition. Knowledge of Forensic Investigations, Investigations Needs, Legal Process, and Computer Forensics Resources Computer Forensics Tools Evaluating Computer Forensics Tool Needs, Types of Computer Forensics Tools,Tasks Performed by Computer Forensics Tools, Tools Comparisons, Computer Forensics Hardware and Software Tools, Command-Line Forensics Tools, UNIX/ Linux Forensics Tools, Forensic Workstations Mobile phone Forensics: Mobile Phone data acquisition through logical, physical and file system techniques, forensic procedures, accessing files present in SIM card, device data and memory card. Procedures for imaging mobile USB mass storage devices. Windows Systems Network Security and Associated Techniques Command Line scripting Firewall Design Principles, VPNs, Worms, Viruses, Security of Network Layer, Security of Application Layer Protocols, Different Forms of Vulnerabilities, Investigating Network Intrusions and Web Attacks, Router Forensics etc.                                     13 Cyber Crime Fundamentals of Cyber crimeCyber Crime Concepts and Security in Evolving TechnologiesBasics of Internet, IP, Network, Firewall, Router, MODEM, devices using Internet Cyber Laws including IT Act, Personal Data Protection Bill 2019 and Cert-In rules 2013Knowledge of Common Cyber CrimesUnderstanding of cyber-attacks and frauds committed through emailDetection of email header, spoofing, etc.Knowledge of Social Engineering including phishing, Baiting, etc.Knowledge of Social Media, social media account hacking/spoofing, obscenity, identity theft, etc.Knowledge of Source code and Business Data theftCyber Forensics and Investigation Fundamentals of Cyber Forensics and Investigation, Acquiring and presenting EvidenceWindows and Linux Artifacts Analysis and Document ForensicsEmail Forensics and Mobile Forensics – Investigation TechniquesFundamentals of Security in Android, iOS, Windows and Linux and vulnerabilitiesData recovery from Android, iOS, Windows and Linux machineImage creation of storage devices for data recoveryVirus and Malware AnalysisFundamentals of Virus and Malware AnalysisKnowledge of trojans and ransomwareAdvanced Static and Dynamic AnalysisLogical and Deductive ReasoningAbility to understand transfer of money between accountsAbility to co-relate phone calls/emails (time of call, frequency, etc.) with phishing attemptsAbility to co-relate information flow between email and SMS (OTP, etc.)                                                 14 OSINT Analysis OSINT as an Intelligence Collections platformWhat Is Open Source Intelligence?How it is used?Nature and functions of OSINTOSINT objectivesStrengths and weaknesses of OSINTOSINT techniques as an intelligence gathering discipline, the role that OSINT plays in the intelligence processTypes of Open-Source Intelligence Techniques by using following information: Search Engines Social Networks: Facebook Social Networks: Twitter Social Networks: Instagram Social Networks: General Online Communities Email Addresses Usernames People Search Engines Telephone Numbers Online Maps Documents Images Videos Domain Names IP Addresses Government & Business Records Advanced Linux Tools Data Breaches & Leaks What Is Threat Intelligence? Definition and ExamplesHow the internet works. URL analysis, IP addressing, DNS services, and other internet related protocols.Different types of Internet ConnectionsSandboxingURL IP LookupTypes of IP AddressesSubnettingDNS SpoofingReconnaissance toolsIntroduction to search engines and the composition of basic but effective search queries.Types of Search engines (Crawlers, Directories, Hybrid, Meta, Specialty Search engines)       15 Community & Victim Support Introduction and Approaches to PsychologyMethods of PsychologyPersonality: Biological and Socio-Cultural Factors, Theories and Assessment of PersonalityIntelligence: Genetic and Environmental influences; Types of Intelligence TestsBiological Foundations of BehaviorExperimental Psychology and MemoryEmotions and Introduction to Emotion IntelligenceTheories of MotivationDevelopment: Heredity, Environmental Influences and Theories of DevelopmentDeterminants of Attention, Selective Attention and Span of AttentionPerception Laws and DeterminantsResearch Methods in Social PsychologySocial Perception and CognitionProsocial Behavior and Bystander EffectApplications of Social PsychologyAbnormal Psychology Models: Psychodynamic, Cognitive-Behavioral and HumanisticCriteria of Abnormality, Classification System: DSMPerspectives on Abnormal Behavior and Mental Health Disorders (Mood and Behavioral Disorders)Drug Abuse: Causes and Types, Alcohol, Opium, AmphetaminesPsychotherapies:  Psychodynamic, Behavioral,   Cognitive-Behavioral, HumanisticRecent Perspectives of PsychologyStress and Stress ManagementSociology: Social Structure, Society, Community and NormsApplication and Relationship of Social Psychology with SociologyMarriage and Family in India: Types and changing patternsGender discrimination; Changing Sex Ratio: Causes and consequencesDomestic Violence: Forms & Legislation. Violence against ChildrenUnder-privileged Sections (Women, Physically DisabledDrug abuse & Alcoholism, Suicide and Farmer’s SuicideTechniques of Data Collection and Analysis of DataJuvenile DelinquencyDisorganization and Emerging ProblemsGoals and Principles of Social WorkRole of Socialization in Personality DevelopmentFamily and Child Welfare: Concepts and PrinciplesFunctions of Major Institutions: Family, Marriage, CasteAging and Drug De-Addictions Problems and Role of Social WorkerSocial Case Work: Principles, Process and TechniquesContemporary Indian Social Problems: Casteism and Communalism, Violence, Drug Abuse and Alcoholism, Child Marriage and Widow RemarriageSocial Work ResearchValues and Code of Ethics in Social Work Role of Medical Social Worker                                               16                                   Community Counselling Foundations of PsychologyPerception, Learning and Motivation, Personality and Self, IntelligenceDevelopment of Human Behaviour:Growth and development; Principles of development, Role of genetic and environmental factors in determining human behaviour; Influence of cultural factors in socialization; Life span development – Characteristics, development tasks, promoting psychological well- being across major stages of the life span.Social PsychologyIntroduction to Social Psychology, Social Cognition, Perception and Attitudes, Aspects of Social Interaction and Influence, Group Dynamics and Intergroup RelationsPsychology of Health and Well-BeingIntroduction to Health Psychology, Well-Being, Managing stress, illness and pain, Health-enhancing behaviorsIndustrial and Organizational Psychology  Introduction and issues in industrial/organizational psychology, Introduction to work-related attitudes and work motivation, Leadership, Positive Organizational BehaviorDevelopment of Human Behaviour:Growth and development; Principles of development, Role of genetic and environmental factors in determining human behaviour; Influence of cultural factors in socialization; Life span development – Characteristics, development tasks, promoting psychological well- being across major stages of the life span.Learning:Concept and theories of learning (Behaviourists, Gestaltalist and Information processing models); The Processes of extinction, discrimination and generalization; Programmed learning, probability learning, self-instructional learning, concepts; Types and the schedules of reinforcement, escape, avoidance and punishment, modeling and social learning.Motivation and Emotion:Psychological and physiological basis of motivation and emotion; Measurement of motivation and emotion; Effects of motivation and emotion on behaviour; Extrinsic and intrinsic motivation; Factors influencing intrinsic motivation; Emotional competence and the related issues.Intelligence and Aptitude:Concept of intelligence and aptitude, Nature and theories of intelligence – Spearman, Thurstone, Gullford Vernon, Sternberg and J.P; Das; Emotional Intelligence, Social intelligence, measurement of intelligence and aptitudes, concept of IQ, deviation IQ, constancy of IQ; Measurement of multiple intelligence; Fluid intelligence and crystallized intelligence Attitudes, Values and Interests:Definition of attitudes, values and interests; Components of attitudes; Formation and maintenance of attitudes; Measurement of attitudes, values and interests; Theories of attitude change; Strategies for fostering values; Formation of stereotypes and prejudices; Changing others behaviour; Theories of attribution; Recent trendsIssues and Perspectives in Modern Contemporary Psychology:Computer application in the psychological laboratory and psychological testing; Artificial intelligence; Psychocybernetics; Study of consciousness – sleep – wake schedules; dreams, stimulus deprivation, meditation, hypnotic/drug induced states; Extrasensory perception; Intersensory perception Simulation studiesPsychological well-being and Mental Disorders:Concept of health-ill health; Positive health, well-being; Causal factors in mental disorders (Anxiety disorders, mood disorders, schizophrenia and delusional disorders; personality disorders, substance abuse disorders); Factors influencing positive health, well-being, life style and quality of life; Happiness dispositionTherapeutic Approaches: Psychodynamic therapies Behaviour therapies; Client centered therapy; Cognitive therapies; Indigenous therapies (Yoga, Meditation); Bio-feedback therapy; Prevention and rehabilitation of the mentally ill; Fostering mental healthRehabilitation Psychology:Primary, secondary and tertiary prevention programmes – role of psychologists; Organizing of services for rehabilitation of physically, mentally and social ly challenged persons including old persons, Rehabilitation of persons suffering from substance abuse, juvenile delinquency, criminal behaviour; Rehabilitation of victims of violence, Rehabilitation of HIV/AIDS victims, the role of social agencies.         17 Forensic Analysis Fundamentals of Forensic ScienceLaw of individuality, principle of Exchange, Law of Probability, Principle of Comparison, Principle of Analysis, Presentation of expert evidence in the court of Law and basic understanding of different tools and techniques involved in forensic sciences.Definition, Nature, Need, Functions, Development of forensic science.Examination, Evaluation, Scientific and modern aids at the scene of crime. Forensic Serology: Different Types of Physiological Fluids Encounter in Crime LocationHematological markers & Detection of Blood stains and other body fluidsHandling & Collection – Do’s and Don’ts,Blood Spatter Pattern Analysis, Interpretation of Reports Forensic Biology: Significance of Biological Evidences: Hair, Fibre, Diatoms & Plant Materials etc.DNA Fingerprinting:DNA FP – Introduction & its Significance in Forensic Science,Types of Cases,Guidelines in Handling of Evidences Interpretation of Reports.Forensic Chemistry:Investigation of fires, seat, time, natural cause, suspected arson, motive search for evidence, & its collection and evaluation Definition, type, uses, improvised explosive devices, Post Blast investigation, collection of evidence and its evaluationCollection- Precautions, Sampling Procedures Biometrics and its Application in Investigation FingerprintsFootprintsFacial recognition systemAutomated Fingerprint Identification System Specimen Fingerprint and Fingerprint BureauAdvances in Forensic Science: Forensic Engineering, Audio – Voice Analysis, Forensic Nursing Railway Forensics. Field Level Forensic Tools:Application of Alternate Light SourcesKits for Detection of NDPS and ExplosivesDetection of Body Fluids.Forensic AnthropologyMethods of Establishing identity of Living and DeadDetermination of Age, Odontology, Human AnthropologyPost Mortem:The Post-Mortem Examination, Examination of Mutilated Bodies and Skeletal RemainsAppreciation of Medico-Legal Reports     18 Legal Support Constitutional Law of India The Indian Constitution Criminal Laws Indian Evidence Act (1872), The Indian Penal Code (1860), The Code of Criminal Procedure (1973), The Scheduled Castes and Scheduled Tribes (Prevention of Atrocities) Act (1989), The NDPS Act (1985), POCSO Act (2012) and Prevention of Women from Domestic Violence Act (2005), Food Alteration Act 1954, Juvenile Justice Act, 2015, Punjab Travel Professionals’ Regulation Act, (2012), The Punjab Excise Act (1914), Explosives Substance Act, 1908,1883, Unlawful Activities (Prevention) Act 1967, Arms Act 1959 (amend act 2019), Prevention of Corruption Act, 1988. Civil LawsThe Code of Civil Procedure (1908), The Transfer of Property Act (1882), Specific Relief Act (1963), The Indian Partnership Act (1932), The Negotiable Instruments Act (1881), The Limitation Act (1963), The Indian Contract Act (1872) and The Information Technology Act (2000). Essential Commodities Act 1955 (further to amend 2020), Disaster Management Act 2005, Epidemic Act 2020.                               19 Road Safety and Regulation Road Safety ManagementRoad Accident Data, Source of Data and Processing of Road Accident Data, System Approach, Haddon Matrix, Road Accident Database management, Global, India and Punjab Road Accident data and its importance, Road Signage and Road Marking as per IRC, Vulnerable Road Users, Role of Different State and Central Department Concerning Road Safety and Traffic Management, Details of the Road Network in Punjab, Punjab Road Safety Policy 2014, UN Pillars of the Decade of Action on Road Safety 2011 and 202, Sustainable Development Goal and Road Safety as per UN.Traffic Engineering & ManagementBasics Understanding of Traffic and Transportation Engineering like Speed, Capacity, Volume, Level of Service, Type of Roads and Streets, Traffic Lights, Type of Intersection and its Design, Understanding of Land use, Comprehensive Mobility Plans, Smart City Mission. Different Types of Traffic Surveys like Classified Traffic Volume, Origin and Destination Surveys, Axle Load, Speed and Delay Surveys, Pedestrian Survey, Understanding of Intelligent Transport Systems, Smart Cities and Smart Roads, Use of IT and Traffic Management, Construction Zone Safety with knowledge of Traffic Diversion/Circulation Plans.Road Safety LegislationMotor Vehicle Act and its Amendments directly related to Road Safety and Management, Motor Vehicle Rules 1989 and its Amendments, Understanding of IPC and CrPC related to Road Accident, Traffic Management & Community Policing as per Punjab Police Act, Good Samaritan Law, and Important Traffic Challans, Motor Vehicle Driving Regulations 2017, Various Speed Related Notifications, Article 21 and Road Safety, Brasilia Declaration on Road Safety and Supreme Court Committee on Road Safety and its role. Public Transport System & Parking ManagementUrban and Rural Transport, Public Transport and Para Transit System and its Characteristics, Multimodal Integration, National Urban Transport Policy, Urban Transport Scenario in Punjab, Non-Motorized Infrastructure Planning, Pedestrian and Cyclists Network. InterCity and Intra City Public Transport System in Punjab.Parking Policy and Concepts, On-Street and Off Street Parking, Parking Capacity and Design, Legislation related to Parking Management, Punjab Policy on Parking, Parking and Constitutional Right, Vehicle Free Zone Concepts, Different Types of Parking Management Systems, Good Practices.Road Safety Audits & Road Accident Black Spot ManagementRoad Safety Engineering, Road Safety Audit Process as per Indian Road Congress Standards, Various Stages of Road Safety Audits, Road Safety Assessment and Basis Statistical methods related to it.Definition of Black Spots, Identification and Various Methods of Identification, Its Treatment and Methods as per Ministry of Road Transport and Highways Protocol, Long Term and Short Term Measures, Traffic Calming Devices as per Indian Roads Congress.In Crash and Post-Crash ManagementGood Samaritan Laws, Trauma Care and National Ambulance Code, Concept of Golden Hour, Highway Patrolling Systems, First Aid and Training, Crash Investigation Procedure, Safety During Foggy Weather and under adverse Climate Conditions, Legal Support to Hit and Run Cases, Third Party Insurance, Importance of Air Bag, Seat Belt and Helmet during In-Crash Scenario. , Basic understanding of advanced Vehicle Safety Technologies like Air Bag, ABS, Active and Passive vehicle safety systems and Global NCAP Vehicle Safety Ratings.Software SkillsMS Office or Any desktop Publication Software, Knowledge of GIS and Google Maps, Open Street Softwares and Its Use, Skill Test on CAD like AutoCAD or any other Open Source Drafting Software         20 Human Resource Management Business Communication Basics of Business Communication Theory of Communication Types & Modes of Communication Barriers to Communication; Social and Business Barriers Intra-personal, Inter-personal and Group communication Reading Comprehension Summary Paraphrasing Translation From Hindi/Punjabi to English and vice-versa Writing Skills Letters of all kinds Tender notices Auction notices Public notices; memos and advertisements Management Essentials Management Thought Classical & Neo-Classical systems Contingency and Contemporary Approaches to Management Planning Concept, Process & Nature of Planning Steps in Planning Significance and Types of Planning Decision Making Concept and Process T ypes of Decisions Management By Objectives Organization Concept & Nature Process Significance Types of Organizations Organisational StructureSpan of Control, Authority and Responsibility and Delegation Decentralization and Departmentation. ories of Compensation Compensation in a Knowledge Based World. Foundations of Compensation Wage & Salary Administration Incentive Plans & Fringe Benefits Components of Compensation Compensation LawsChange Management & Organization Development Models of change Resistance to Change Process of Organization Development OD Interventions Diversity & InclusionScenario & Challenges Gender sensitivity Employee Engagement Concept of Engagement Quality of Work Life Grievance Handling Suggestion Schemes Organizational Behaviour & Quantitative Methods The Concept & Significance of Behaviour in OrganizationsThe Changing Workforce & Employment Relationship; Informational Technology and Organisational Behaviour. Individual Behaviour and Interpersonal Behaviour Personality in Organisation Determinants of Personality Theories of Personality Workforce Emotions, Attitude and Organisational Commitment Types of Emotions Managing Emotions Emotional Intelligence Motivation Foundations of Employees Motivation Content Theories of Motivation Work Teams: Stages of Team Development Team Norms & Team Cohesiveness Work Teams: Meaning, Characteristics and Types of Teams Creating effective Teams Conflict Types & Sources of Conflict Resolving conflict. Organisational Culture Components of Culture Strengthening Organisational Culture. Strategies to Merge Different Culture; Stress Causes of Stress & its Consequences Stress Management Strategies Leadership: Leadership Theories Leadership Styles Introduction to Statistics Importance Features & scope of Statistics Probability & Sampling Measures of Central Tendency Correlation & Regression Information Technology Computer Fundamentals Features of Computers Advantages and Limitations of Computer Classification of Computers Components of Computer; Input Unit, Output Unit and CPU. Memory and storage: Primary Memory & Secondary memory Input devices, output devices Operating System: Definition and functions Software: Types of Software, Application software and system software MS- Office MS Word – Basic Features; Create, Save, Print etc MS-PowerPoint – Create a Presentation, Insert Charts & Hyperlinks MS- Excel – Maintain Spreadsheets, Use Formulas, Perform Basic Functions IT Enabled Work tools Video Conference tools Email Applications



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